1. GENERAL INFORMATION
2. PERSONAL DATA PROCESSED BY SKYNET HOSTING
The website is structured to allow for visits and use without the requirement for visitors to disclose personal information. During each visit or use of the website, the server collects and stores basic information, including the IP address, the browser used, the referring domain (through which the visitor arrived at the website), access times, visit duration, and visited pages, in electronic logs for short periods of time. Except for the IP address, none of this traffic data directly identifies individuals; it is stored solely for statistical and analytical purposes to improve services and, of course, for fraud or abuse prevention. These data are not disclosed to any individual or legal entity outside of Skynet Hosting. The provision of other information is strictly optional on the part of the visitor. From website visitors, the following data will be collected:
- Data provided in sections that involve completing a form:
- Direct Mode: Name, Email, Phone Number
- Indirect Mode: IP Address
- Data provided when interacting with Skynet Hosting team members by using the online support system:
- Direct Mode: Name, Email, Phone Number
- Indirect Mode: IP Address From website clients
- Data provided when creating a client account or placing an order:
- First Name
- Company Name
- Postal Address
- Postal Code
3. PURPOSES OF PROCESSING
The following are the general principles regarding the processing of personal data of website visitors. These principles apply to both clients using any of the services offered on the site and those who purchase them.
(I) Website Visitor - for responding to requests submitted through completing the forms available on the website:
For managing requests sent through the online support system.
For monitoring traffic and improving the user experience on the website.
(II) Website Client - concerning clients or potential clients, data provided by them when entering into the contract or afterward will be used exclusively for the execution of the contract between Skynet Hosting and the respective client, without being disclosed to third parties in any form.
For the administration of the contractual relationship between the client and Skynet Hosting, including order receipt, validation, billing, and order activation placed on the website and informing the client about the order's status.
For complying with the legal obligations of Skynet Hosting in the context of services provided through the website, including tax and archiving obligations.
For transmitting information regarding network status and potential maintenance work or service interruptions.
For sending commercial communications regarding services offered by Skynet Hosting through remote communication means (email, SMS).
The processing of data for these purposes is based on the contract concluded between the client and Skynet Hosting, as defined in the Terms and Conditions, and is legally necessary. Refusing to provide data may prevent Skynet Hosting from fulfilling legal obligations and providing services through the website. Data processing for marketing purposes is based on the client's consent, provided if chosen by the client through the appropriate checkbox during account creation or later through the client's account. The provision of data for any of the above-mentioned situations is optional but necessary for the use of the respective services and the conclusion of a contract between the client and Skynet Hosting. Refusing to provide data may hinder the contractual relationship between the client and Skynet Hosting.
(III) General - Data processing is based on Skynet Hosting's legitimate interest in ensuring the proper functioning of the website and continually improving the visitor's website experience, including addressing comments, questions, or complaints.
For the administration and improvement of the provided services.
For business purposes, such as service sales, market analysis, and statistics.
4. DATA RETENTION PERIOD
In line with our principles, Skynet Hosting will process your personal data only for the period strictly necessary to achieve the purposes specified above. If you are a client, your data will be processed throughout the duration of the contractual relationship and thereafter in accordance with the legal obligations that concern Skynet Hosting. Regarding the client's account, it will be maintained for a period of 5 years from the last financial transaction recorded on the account, and it will be automatically deleted after this period, provided that there are no active services on the account. As for financial-accounting documents, such as contracts and addendums, they will be stored in accordance with the legal term of 10 years from the end of the financial year. If you choose to withdraw your consent for the processing of personal data or request data deletion, you have the option to exercise your rights according to the details presented in point 7 below. It should be noted that the deletion of an account is only possible if no active services are present on it. If one or more active services are on the account, the account can only be closed under the following circumstances:
Waiting for the expiration of the contracted service or services on the account.
Giving up the active service or services on the account through written request or transferring them to other providers or registrars. If you decide to withdraw your consent for data processing for marketing purposes, Skynet Hosting will cease processing your personal data for these purposes, without affecting processing based on consent given prior to its withdrawal. The retention of personal data for a longer period may occur for internal notes, statistics, service improvement, and research or market studies.
5. DISCLOSURE OF PERSONAL DATA
The registered personal data is intended exclusively for use by Skynet Hosting. However, to meet the contractual relationship and provide requested services, information may be disclosed to the following third parties:
Contractual partners of Skynet Hosting, provided they have signed confidentiality agreements to ensure the safekeeping of this data and comply with the applicable legislation.
Service providers (marketing, payment/banking, or other services, registrars, courier companies).
Public authorities, if they request such data for the prevention, investigation, and sanctioning of crimes or other verifications in accordance with the law. In the case of using the domain registration service, data may be transmitted to the registrar/partner of Skynet Hosting responsible for the actual registration of the domain. This partner may be located in your country, in the European Union, or outside it, depending on the domain extension ordered. In the case of purchasing SSL certificates, data may be transmitted to the Skynet Hosting partner responsible for issuing the ordered certificate.
6. YOUR RIGHTS
In accordance with data protection legislation, as a data subject, you are guaranteed the following rights:
Right to information: You have the right to receive detailed information on how Skynet Hosting processes your personal data, as outlined in this document.
Right of access: You have the right to obtain confirmation from Skynet Hosting about the processing of your personal data, as well as information about the data processing methods, the processing purposes, data recipients, and others.
Right to rectification: You have the right to request the correction of inaccurate or incomplete personal data. Any changes will be communicated to data recipients, except when impossible.
Right to erasure: Known as the "right to be forgotten," you have the possibility to request the deletion of your personal data in certain circumstances, such as when the data is no longer necessary for the purposes for which it was collected or processed, or when you have withdrawn consent.
Right to restrict processing: You have the right to request the restriction of the processing of your data in certain situations, such as when challenging data accuracy or when the processing is unlawful.
Right to data portability: You can request to receive your personal data in a structured, commonly used, and machine-readable format and to transmit this data to another data controller if the legal conditions are met.
Right to object: You can object to the processing of your data in certain situations, such as when data is processed based on Skynet Hosting's legitimate interests or for direct marketing purposes.
Right not to be subject to automated decision-making: You have the right not to be subject to a decision based solely on automated processing, including profiling, which produces significant effects concerning you.
Right to lodge a complaint with the National Data Protection Authority or the competent courts if deemed necessary. The right of access and rectification is provided through the application used to access the client's account. For additional questions or to exercise the rights mentioned above, please contact us at the email address: [email protected].
7. SPECIAL PROVISIONS REGARDING MINORS
Consciously and in full compliance with applicable regulations, Skynet Hosting does not intentionally collect personal data related to minors. Additionally, we do not provide services intended for minors.
8. VALIDITY OF THE DOCUMENT